Contact
A phone number and a booking page
That is the whole of it. No contact form, no email address, no "request a quote" box that lands somewhere else — you either speak to someone or you pick a slot.
- Hours8:00 am – 8:00 pm, seven days
- PhoneAnswered 24/7
- Service call$95, credited against an approved repair
- CoveringBoston, MA
Useful to have to hand: the model number from the rating plate, what the appliance is doing, and — if it is an apartment building — how a contractor gets in and whether the lift needs booking.
Before you call
Five that come up every week
What does the $95 service call include?
The visit, the diagnosis and the explanation: gas pressure and spark where it is a cooking appliance, temperatures and defrost behaviour where it is refrigeration, fill and drain behaviour on a dishwasher. It is credited against the repair if you approve one, and it is the whole bill if you do not.
Can you get into a Seaport building or a Navy Yard conversion?
Usually, with notice. Those buildings run on booked freight lifts and dock windows, and a few will only let a contractor in through a management office. Tell us the building when you call and we will make the arrangements part of the appointment rather than a surprise on the day.
The range came with the condo. Does that matter?
Only for the model number. Look for the rating plate behind the kick panel or on the frame under the door — it tells us the platform, the gas type and which burner assembly is fitted, which is most of the diagnosis before anyone arrives.
Do you work on the ventilation as well as the range?
We diagnose what the hood is doing where it affects the appliance underneath — a professional burner and a starved duct run are frequently the same complaint. Duct alterations inside a building are a different trade and we will say so.
Is there a form to fill in?
No. There is a phone number, answered 24/7, and a booking page. Nothing on this site collects an address or an email.
What people wrote afterwards
5 out of 5 across 663 reviews
5 out of 5
The interior lamp stayed on with the door shut, which is why the cabinet kept warming. A door switch had failed closed. Quick fix, and he checked both compartments after.
Otis L. — Charlestown
5 out of 5
Preheat stalled at three hundred and would climb no further. He measured the sensor resistance instead of guessing, found it drifting badly, and fitted a new probe. Roasting is back to being predictable.
Camille R. — Seaport District
5 out of 5
The upper rack came out dry but still soiled every single run, whatever we tried. The feed to the top spray arm had scaled almost shut and the bearing was worn through. Both replaced, and the top load actually washes clean now. He explained how the scale builds.
Tanvi J. — Charlestown